Purchase by invoice

 
picture_as_pdf GTC view_comfy Self Service View-account Apply for instalment payment option Query invoice Change of address call_received Refund request
Purchase by invoice not possible

SwissPass is the sysmbol of mobility, leisure and payment.
Now SwissPass enables you to shop risk free and convenient wherever and whenever you want. You may pay the invoice immediately free of any interest and charges or in flexible monthly instalments. You SwissPass account is created automatically with your first online purchase, after which you will benefit from a greatly simplified identification process.


 

Single invoice

Your single invoice explained

Invoice Front
At some shops you will receive a single invoice, which is related to a single purchase. You may pay it in full or make a partial payment and have the remaining balance automatically carried over to your monthly invoice. Single invoice

Daily invoice

Your daily invoice explained

Invoice Front
At some shops you will receive a daily invoice, which contains all purchases you made with a shop on the given day. You may pay it in full or make a partial payment and have the remaining balance automatically carried over to your monthly invoice. Daily invoice

Monthly invoice

Your monthly invoice explained

Invoice Front
Any outstanding balances, payments as well as credits are collected on an account statement. You will receive your account statement in the form of a monthly invoice by mail in the middle of the following month. Monthly invoice
1
1

Your invoice and account number. Please always provide these numbers in case of inquiries via phone or mail.
2
2

Please notify us of address changes to prevent additional costs.
3
3

This Indicates at which SwissPass merchant you made purchases online, in a store or by using your mobile phone as well as the order reference number.
4
4

The total invoice amount due. You may use the payment slip below, should you prefer to pay this total invoice amount entirely.
5
5

If you choose the option to pay in instalments, the minimum amount due is shown here.
6
6

Please ensure to pay the total invoice amount or the instalment before this date.
7
7

If you choose the option to pay in instalments, your remaining balance will be transferred to your next monthly invoice and a (12%) yearly interest on the overall balance will be charged.
8
8

Only use the data on the payment slip below to enter a payment order in your E-Banking system.
Invoice Front
1
1

Your invoice and account number. Please always provide these numbers in case of inquiries via phone or mail.
2
2

Please notify us of address changes to prevent additional costs.
3
3

This Indicates at which SwissPass merchant you made purchases online, in a store or by using your mobile phone as well as the order reference number.
4
4

The total invoice amount due. You may use the payment slip below, should you prefer to pay this total invoice amount entirely.
5
5

If you choose the option to pay in instalments, the minimum amount due is shown here.
6
6

Please ensure to pay the total invoice amount or the instalment before this date.
7
7

If you choose the option to pay in instalments, your remaining balance will be transferred to your next monthly invoice and a (12%) yearly interest on the overall balance will be charged.
8
8

The second page shows all purchases and credits of the given day.
Invoice Back
1
1

Your invoice and account number. Please always provide these numbers in case of inquiries via phone or mail.
2
2

Please notify us of address changes to prevent additional costs.
3
3

Your purchases during the current billing cycle. This Indicates at which SwissPass merchant you made purchases online, in a store or by using your mobile phone.
4
4

For each invoice an administration fee is charged, which covers the expenses occurred for printing and shipping.
5
5

If you choose the option to pay in instalments a 12% yearly interest on the overall balance will be charged.
6
6

Any credit entries (due to returns or your payments) appear here.
7
7

The total invoice amount due. You may use the (empty) payment slip below, should you prefer to pay this total invoice amount entirely.
8
8

If you choose the option to pay in instalments, the minimum amount due is shown here.
Invoice Back
 

FAQ

What is purchase by invoice with SwissPass?

It is a service offered by SwissPass, which enables you to easily make various purchases, like e.g. train tickets, ski tickets or purchases at railway stations. Each purchase is charged to you SwissPass account.

Who is MF Group?

MF Group is a Swiss payment service provider, who processes purchase by invoice with SwissPass.

Wo kann ich die AGB einsehen?

Click here.

I want to make my purchase by invoice. How should I proceed?

Select "SwissPass" as payment method and then follow the instructions.

Where do I find the card number I have to enter during checkout?

You will find the card number on the back of your SwissPass, just below the barcode.

I have chosen the payment method 'SwissPass' but was declined.

There are several reasons why you may have been declined. For example:

  • You are a minor.
  • You are not a resident of Switzerland or the Principality of Liechtenstein.
  • MF Group cannot verify the address you have provided.
  • Your currently available SwissPass account limit is insufficient.
  • Your account is in arrears.
  • etc.

If you would like information on why you have been declined, please fill out this online form. Processing takes two days. For data protection reasons, we cannot provide information by phone.

How and when will I receive my SwissPass invoice?

  • The single invoice for a transaction is sent just after the order confirmation by E-Mail. You also have the option of making a partial payment (at least 10 % of the total payable balance). Payment only possible by E-Banking*.

  • You will receive the daily invoice by E-Mail on the following day. You also have the option of making a partial payment (at least 10 % of the total payable balance). Payment only possible by E-Banking*.

  • Any remaining balances from invoices already sent to you will be listed on an account statement. This account statement is sent to you by mail in the form of a monthly invoice in the middle of the following month, including payment slips. Your account will be charged an administration fee of CHF 2.90. You also have the option of making a partial payment (at least 10 % of the total payable balance) for the monthly invoice.

*If you are unable to make a payment via E-Banking, you can wait for your monthly invoice.

What happens if my email address is invalid?

If the email address is invalid, SwissPass can send the invoice by post and charge an administration fee of CHF 2.90.

When does the SwissPass invoice need to be paid?
  • Single invoice: within 14 days of receipt
  • Daily invoice: within 14 days of receipt
  • Monthly invoice: always by the end of the month The payment deadline is stated on each invoice.
When will I be charged a reminder fee and how much is it?

A dunning fee is charged, if you don't transfer the minimum installment of a monthly invoice before the due date.
1. reminder CHF 18.00
2. reminder CHF 28.00
3. reminder CHF 38.00

What happens if I cancel my purchase?

You will receive an adapted single or daily invoice with the new amount due or a corresponding monthly invoice in the middle of the next month. This invoice replaces the initial invoice.

I have a moved, how do I update my address?

Please notify us of your new address promptly by completing this form.

Where can I find my current account balance?

Here. You will need to enter some information found on the invoice.

I have questions about the invoice I received.

Please contact SwissPass customer service if you have any questions regarding your invoice.

Hotline: 058 806 05 44
E-Mail: swisspass@mfgroup.ch

Customer service is available Monday to Friday from 8 am to 5 pm.

Ich have questions about my SwissPass card.

Please contact SwissPass at: 0848 44 66 88

 

Contact

* Required fields

The account number is shown on your invoice.
 

MF Group

SwissPass

Postfach 336

CH-9004 St. Gallen

swisspass(at)mfgroup.ch

058 806 05 44